Below is our after-sales service process, designed to ensure that every customer receives timely and professional support and service after purchasing our high-temperature furnaces:

1. Contact After-Sales:

   1. Customers can contact our after-sales service team via phone, email, or the company website if they encounter any issues during use.

   2. Our after-sales hotline (WhatsApp): [+86 15896668732]

   3. After-sales service email: [Service@Yh-Thermo.com]

2. Issue Confirmation:

   1. Upon receiving customer feedback, the after-sales service team will promptly contact the customer to understand the issue in detail.

   2. The problem's nature and severity are preliminarily judged through phone or email communication.

3. Technical Support:

   1. For general issues, our after-sales engineers will guide customers through troubleshooting and handling via phone or email.

   2. For large equipment, if complex after-sales problems arise, we will first assist local engineers in resolving the issue. If the problem cannot be resolved locally, we will consider dispatching engineers on-site for repair guidance.

4. On-Site Service:

   1. Technicians will arrive at the customer’s site at the agreed time to inspect and repair the equipment.

   2. Necessary replacements or repairs will be made based on the issue to ensure the equipment resumes normal operation.

5. Follow-Up and Feedback:

   1. After the repair is completed, our after-sales team will follow up on the customer's usage to ensure the problem is fully resolved.

   2. Customers can provide feedback on our after-sales service to help us continuously improve our service quality.

6. Warranty Service:

   1. Our products come with a one-year warranty service, with specific warranty periods detailed in the product manual or purchase contract.

   2. During the warranty period, we will provide free repair services for non-human-caused faults. For human-caused damage, we will provide solutions and offer parts at cost.

7. After-Sales Records:

   1. We will establish an after-sales service record for each customer, documenting equipment usage, fault records, and repair history for future reference.

Our goal is to ensure customer satisfaction and long-term stable operation of the equipment through high-quality after-sales service. If you have any questions or need assistance, please do not hesitate to contact us. Below is our after-sales service process, designed to ensure that every customer receives timely and professional support and service after purchasing our high-temperature furnaces.